Eckoh expanding availability of voice cloud platform

Eckoh announced on Wednesday that it has augmented its global secure voice cloud platform, enhancing its availability and geographic coverage.

The AIM-traded company said its core cloud infrastructure, already operational across multiple regions and availability zones, had been bolstered by the launch of seven additional regional points of presence, including the introduction of its inaugural dedicated Asia-Pacific secure voice cloud platform in Sydney.

It said the expansion was crucial in meeting the escalating demands of its global customer base, which was increasingly transitioning contact centres to the cloud.

The shift was being driven by advantages including heightened scalability, flexibility, management, and customer experience.

Over the last three years, Eckoh said it had seen a notable rise in annual recurring revenue from the cloud, particularly in the pivotal North American market, where it had tripled.

With the momentum of contact centre migration to the cloud intensifying, the expansion of the secure voice cloud solidified Eckoh's position to support its growth aspirations and deliver interactions for its expanding clientele.

Its projections indicated a growth trajectory for the global cloud-based contact centre market, with estimates soaring from $17.1bn to $54.7bn by 2027, representing a robust compound annual growth rate of about 26%.

“Eckoh is on a mission to set the standard for secure interactions between consumers and the world's leading brands,” said the company’s global IT director, Dave Holliday.

“We continue to invest in our platforms and technology to not only improve the security and availability of our products, making them the best they can be, but also to ensure we have the right infrastructure in place to support seamless customer engagement.”

Holliday said Eckoh had been operating cloud platforms for almost a decade, adding that it was continuing to see increasing demand across its client base for both pure and hybrid cloud solutions.

“I am pleased to continue to help bring the benefits that cloud adoption offers to both our existing clients and to our ever-expanding new client base.”

At 1018 BST, shares in Eckoh were up 1.27% at 40p.

Reporting by Josh White for Sharecast.com.