Eckoh wins big new contract with existing client

Eckoh was celebrating on Monday, having won a new multi-year, multi-million pound global procurement contract with an existing client - a leading global financial services company - which it did not immediately name.

The AIM-traded provider of payment products and customer contact solutions said that the new contract extended the scope and duration of an existing client relationship, and saw Eckoh and West Corporation selected to work together to deliver a customer self-service provision.

Eckoh said the collaboration represented a further strengthening of its relationship with West, with them both providing hosted VoiceXML telephony services for handling customer self-service enquiries on a global basis, including the US market.

The company's board confirmed Eckoh had worked with the unidentified client since 2008, hosting a range of automated services across all European countries and other territories.

"This new multi-year contract strengthens our global relationship with one of our most significant clients, extending the duration and scope of our service provision," said chief executive officer Nik Philpot.

"Furthermore it demonstrates how we can work together with our partner West to deliver the global customer service requirements of major customers through an attractive blend of customer service heritage, technology innovation and 100% platform resilience in supporting telephony services on a global basis," Philpot added.

The contract term began immediately, Eckoh confirmed, and would run for an initial four years with an option to extend for an additional two years.

Eckoh said customers would be able to access services by calling a local telephone number in their country, which would then be routed to hosted platforms in the US and the UK.

It was anticipated that new multi-channel provisions, such as live agent video and web chat, would be delivered over the course of the contract.