LoopUp signs three-year contract renewal with Clifford Chance

Remote meetings technology provider LoopUp Group has signed a material contract renewal with global law firm Clifford Chance, it announced on Friday.

The AIM-traded company said the minimum total contract value of £2.34m in aggregate over the three-year term was for the provision of conference calls across Clifford Chance's global operations, which spanned 32 major financial centres in the Americas, Asia Pacific, Europe, the Middle East and Africa.

It said the LoopUp product was typically offered on a pay-as-you-go, per minute per guest basis.

However, it explained that the renewal with Clifford Chance on a guaranteed minimum spend basis was a mark of their commitment to the group's product over the long-term.

“Within our Innovation and Best Delivery strategy, we consider how investing in smart technology and applying our extensive legal expertise can improve value and outcomes for clients, making our service delivery more effective, every time,” said Clifford Chance’s chief information officer Paul Greenwood.

“Technology can tackle complex challenges, but it can also be extremely powerful by making simple improvements to important tasks undertaken regularly.”

Greenwood said conference calling from LoopUp was a “great example” of that - benefits such as seeing who was on the conference call or being able to screen-share easily offered “significant” improvement to the client experience.

“Our people have really taken to LoopUp, and we're pleased to demonstrate our commitment to the company and product with this major renewal.”

Steve Flavell, co-chief executive officer of LoopUp Group, added that the company was “delighted” to extend its relationship with Clifford Chance.

“Conference calls form a critical component of the firm's important day-to-day interactions with their clients,” Flavell said.

“The quality of these calls - both from a user experience and audio quality perspective - is paramount, and we're delighted to receive this endorsement in our product and customer service from such a leading global firm.”

LoopUp Group said it would announce a trading update for the financial year ended 31 December on 12 February.