Ten Lifestyle maintains retention rate with client renewal

Concierge platform operator Ten Lifestyle Group has won a competitive tender with an existing global financial services client, it announced on Monday, to continue providing digitally-enabled concierge services to customers in the Europe, Middle East and Africa (EMEA) region.

The AIM-traded firm said the unnamed client's renewal came amid increased activity in the region as countries recovered from the worst of the Covid-19 pandemic.

That, it said, was expected to grow the existing ‘Medium’ contract, with the potential to become a ‘Large’ contract during the multi-year term of the renewal.

The renewal was incorporated within the group's existing growth plan.

“Winning this competitive tender with an existing major global financial services client demonstrates the competitive resilience of Ten's proposition, which has enabled the group to retain all material contracts during the last two years.”

At 0800 GMT, shares in Ten Lifestyle Group were up 0.85% at 119p.