Ryanair customers set to enjoy cheaper flights
92% of customers will receive better prices for checked baggage
- Irish airline increasingly taking on board customer feedback
- "Always Getting Better" programme streamlines the Ryanair experience
Ryanair plan to reduce fees their baggage fees in 2016, rather than an increase as was previously expected from June this year.
92% of the airline's 116 million customers will enjoy reductions in their flight prices after CEO Michael O'Leary reviewed the company's pricing structure.
Starting today, customers on domestic flights under 2 hours will have their bag fees cut by 50%, and customers on all other flights under 3 hours could save up to 17%.
In the past O'Leary's company have been accused of poor customer service and enforcing over-the-top regulations and additional fees
In the past O'Leary's company have been accused of poor customer service and enforcing over-the-top regulations and additional fees. However, Ryanair's "Always Getting Better" campaign has relaxed many of their policies towards these, and customers on the whole seem to be responding well.
Chief Marketing Officer Kenny Jacobs revealed the news today:
Customers on domestic flights under 2 hours will have their bag fees cut by 50%
“We’re pleased to cut bag fees for 92% of customers as part of our “Always Getting Better” programme with a streamlined range of just 6 bag fee options, as we continue to listen to our customers and improve the Ryanair experience for the 116m people we’ll carry this year."
"Over 92% of our customers will enjoy reduced bag fees and will pay the same price for checking-in a bag whether bought at the time of the initial booking or added to the booking, regardless of seasonality. Furthermore, customers will also be able to add bags to their bookings via the Ryanair app up to 3 hours before their scheduled time of departure."
"These bag changes are in addition to our best-in-class cabin bag allowance, offering 2 free carry-on bags, and we’ll continue to offer the biggest and best choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes – and all on the lowest fares.”