BT to create 500 UK & Ireland customer service jobs

Telecoms company BT Group has announced plans to create another 500 customer service jobs in the UK and Ireland.

Most of the jobs will be in contact centres in Swansea, Warrington, Doncaster and Accrington and are in addition to the previously-announced target of 1,000 UK and Ireland customer service roles by the end of March 2017.

BT will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly with the company.

Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90% our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positions, which will be a dramatic increase in what we said we’d do.”