Capita awarded £30m contract by Southern Water

Capita has been awarded a £30m, five-year contract by Southern Water that will see the outsourcer become its new customer services managed service provider.

The contract, which has an option to extend for a further three years, will build on Capita's front-office operation for Southern Water, extending this six-year relationship to the management of back office billing processes as well as correspondence-handling, print and mail.

Capita will work with Southern Water to improve customer experience and increase customer self-service through use of its repeatable solutions across insight, analytics and automation.

Capita's chief executive, Jon Lewis, said: "This expanded partnership with Southern Water demonstrates Capita’s expertise in transforming customer experience across all channels. It also reflects our track record of supporting blue-chip clients in highly-regulated sectors such as utilities and financial services. We look forward to building on our existing relationship to continue to provide value for money services, and at the same time give Southern Water’s customers a better service and more choice."

Simon Oates, chief customer officer at Southern Water, said: "I’m delighted that we are extending our contract with Capita. It will streamline our processes and support our drive to continually improve our customer experience."