Capita secures £50m contract with City of London Police

Capita has been awarded a contract by the City of London Police to deliver customer contact and victim engagement services for the force’s new fraud reporting service.

The contract will run from 2024 and is worth approximately £50m over five years, with the option to extend by a further two years.

Capita will deliver an end-to-end customer management process for potential victims of fraud from the moment they contact the service. The current service receives more than 350,000 calls and 2.3m unique website visits each year.

Chief executive Jon Lewis said: "We are incredibly proud to be chosen to deliver the new fraud reporting service for City of London Police, and are focused on providing an empathetic and seamless service for all potential victims of fraud.

"This new contract is testament to our proven track record of delivering digitally enabled customer management for citizens - including some of the most vulnerable people in society - and reflects our commitment to delivering an outstanding service to our public sector clients."