Adept4 extends Office 365-based IT solution offerings

The AIM-traded company said that in the last 12 months it has seen increasing demand from legacy telephony customers and Office 365 managed service customers for an “effective and competitive” solution that could provide full contact centre management capabilities, including integration with CRM, other backend business platforms and legacy PBX systems, while also taking advantage of the functionality of Skype for Business, which is included within Microsoft’s Office 365 product.

“To address this sales demand, Adept4 has recently partnered with Workstreampeople to offer Anywhere365, the largest contact centre and dialogue management platform native to Microsoft Skype for Business and Office 365,” the company’s board said in its announcement.

“Anywhere365 is deployed as critical infrastructure at almost 500 global customers, across 36 countries, across all market sectors, including 27 members of the Fortune Global 500.”

Adept4 said it has already enjoyed early sales success with the solution, securing new contracts worth more than £0.3m in total revenue.

Those new contracts were secured through the implementation of the Anywhere365 solution for an unnamed international contact centre provider during late summer, within extremely tight timescales.

Since going live, the platform was now processing more than 100,000 calls per month.

Part of the new revenue was also from further orders secured from existing customers in the healthcare, membership and financial service sectors which were currently being implemented.

“We look forward to building on the momentum with this product over the forthcoming months,” the Adept4 board added.