ServicePower signs new three-year deal with BrandsMart USA

The AIM-traded firm said BrandsMart USA, a North American retailer headquartered in Florida, uses ServiceScheduling to optimise scheduling and routing of its ‘in home’ and ‘bench’ repair teams;who provide services under both manufacturer and extended warranty coverage.

It said that through ServiceScheduling, BrandsMart has increased the number of jobs per day that each mobile worker completes, decreased job cycle time, as well as reducing overall costs through hosting the solution with ServicePower.

The deployment of ServiceGPS asset tracking has provided additional cost savings, the board claimed, including the reduction of fuel costs and improved employee field safety through real time location information.

BrandsMart has also increased the percentage of jobs billed back to manufacturers or third party administrators.

“BrandsMart extended its contract with ServicePower because we've seen real improvement in our field service operation using the technology,” said BrandsMart USA vice-president of service Cosmo Adamo.

Marne Martin, CEO of ServicePower, said: “We're delighted BrandsMart USA continues to achieve operational improvement using our mobile workforce management software, and look forward to our continued relationship.”