ServicePower signs two year extension with major client

The AIM-traded firm said the manufacturer is a long-time ServicePower client which utilises the ServiceScheduling, ServiceOperations and ServiceStats products to deliver services under warranty, out of warranty and under service contract.

In the latest contract extension, the client will migrate its ServiceScheduling instance from an on-premise deployment to a hosted deployment managed by ServicePower within its AWS model, to take advantage of cost savings as well as improved upgrade frequency and compliance.

The contract also includes the expansion of the client's ServiceMobility deployment to 1,000 licences in the North American market, enabling it to sunset its existing mobile platform.

“Our innovative ServiceMobility product was proven by our long term client partner to fit its unique requirements over the past several months,” said ServicePower CEO Marne Martin.

“On the back of that success, it confirmed its confidence in the ServicePower mobile workforce management software platform by expanding its contract with additional licenses, custom development and a migration to our hosted AWS infrastructure for ServiceScheduling.”

Martin said the company’s goal with any client is to provide a platform on which the client's evolving mobile workforce strategy can succeed.

“In this particular case, the client continues to demonstrate its confidence in our team and in our products to serve as the platform on which, in this case, its field service operations, across both an employed and contracted network, are based.

“We look forward to continuing our relationship and in our client's continued success as it brings on new customers and new smart technologies,” Martin added.