HSBC to probe Bacs issues as payments are held up
Banking giant HSBC said it will investigate the issues that led to a number of payments being held up on Friday.
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The FTSE 100 group said the problems were thought to be linked with the national Bacs system, which processes up to £50bn every day and plays a crucial part in Britain's financial system.
Disgruntled HSBC users took to Twitter to complain about the problem, which struck on the day thousands of people were expecting to received their monthly salaries.
One user complained about being left in the red after pre-scheduled direct debit payments left his account, even though he did not receive his salary, while others criticised the bank for suffering such a serious issue on the day before a bank holiday weekend.
Once again a big corporation can't do its job properly. I've had a direct debits come out & because @HSBC_UK I'm now severely in debt
— Rob Wilkes (@Rob_Wilkes) August 28, 2015
Imagine cocking up people's wage payments right on the bank holiday weekend. Who really relies on their wages anyway? Oh....wait...@HSBC_UK
— Paul Halford (@paul8311) August 28, 2015
On its own Twitter account, the bank said it was working hard to rectify the issue.
There has been an issue affecting BACS payments by some HSBC customers today. ^1/2
— HSBC UK Help (@HSBC_UK_Help) August 28, 2015
We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible. ^2/2
— HSBC UK Help (@HSBC_UK_Help) August 28, 2015